Result

 

Today I received the reply to my complaint about the recent treatment that I received recently. While I would rather have not had the bad experience, I am delighted to say that my complaint has been upheld.

Now, I have to admit that I am so tempted to scan the letter and print it here.....however, that would not be appropriate, so I shall refrain except to say that I hope both staff members concerned have enjoyed 'reflecting at length with their line managers'.