Now I've calmed down enough...
I've written the letter.
I thought long and hard about my motives. I've decided that they are the right ones. I am not being vindictive, nor do I want I want 'revenge'. There is one simple reason - such lack of professionalism and lack of care towards a patient has no place in healthcare.
If the two 'professionals' involved can't see that, then maybe they need to reasses their career paths.
posted by Twelfthknit at 8:56 pm
9 Comments:
I don't think that a bit of vindictiveness or revenge would be out of place - nor do I think you should pull any punches. Medical professionals tend to become overly superior & to forget they're dealing with people - and they need to be reminded of that every now and again.
Hope you're feeling better and get a good result. I read the case studies [they are parliamentary papers at my work] of health board complaints - you have a higher path of complaint if they don't resolve this properly I think.
See you tomorrow
Elaine x
What a horrific experience you have been through, I think you have done the right thing, you didn't write the letter immediately which means you are clear headed and reflective. Hopefully your action will ensure that no one else has to endure the same treatment.
Good on you, they treated you miserably and for that you need to be able to complain and have your thoughts heard. It's not revenge at all, you're being very level-headed about the whole thing, far calmer than I could have been in your position.
I hope it goes well and you're feeling better!
I would have done the same,now I hope some action will be taken and the nurses in question will at least get a good talking to by their superior.
Things like that make me sad, as an ex nurse, we know HOW one should deal with situations like this and I am sure you as well as I, have given our best in our working days and would never have treated anyone like that! To be an 'insider' makes this doubly upsetting!
I think that's the right course of action, India. Sometimes people become "tired" in their jobs, and they just need a good sharp knock to pull them up and make them reassess things. Hope you're feeling a lot better. Love Helen
Its always good to take a step back and think before writing such a letter. A nasty vindictive revenge type letter usually does nothing. Whereas one that is thought out and proactive is more likely to be read and acted positively upon. Hope that you are now feeling better.
My medical history has meant I have encounted a lot of NHS personnel in different areas and on different levels. The majority have been great. A few, however, have had a lot to be desired in the 'people skills' department.
The latter I have moaned about but never enough to go as far as making a complaint. And ... doesn't every large organisation have it's pains in the arse? (I know, still doesn't make it acceptable.)
But, there is one encounter that still bothers me although it was sixteen years ago. I'm not going into it - I only mentioned it to demonstrate the length of time it has stayed with me.
My encounter was out of order. Your encounter was out of order. But I hope you get some closure, sooner rather than later.
So, good for you.
Well done you! 'Claps!'
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